Fern’s Path Dog Training Terms & Conditions

Fern’s Path Dog Training believes a firm, clear approach is the key to a happy and healthy dog, always aiming to assist using positive reinforcement. Using such method ensures both dog and owner enjoy the training session. Fern’s Path Dog Training’s focal point is to connect with client and dog, allowing the understanding of the dog’s potential and to work in harmony as a team.

Each dog is different, and their circumstances, personality, and behaviours mean that there cannot be a guarantee for any service provided. Factors such as but not limited to, their age and environment can alter any training. Any part of these terms and conditions cannot circumvent these factors.

General

These terms and conditions apply to all services provided by Nicola Farmiloe & Jo Stubbs, of Fern’s Path Dog Training, and they reserve the right to update these terms and conditions at any time with immediate effect.
These terms and conditions shall prevail over all terms and conditions of any previous course of dealings the client has had with Fern’s Path Dog Training.
These terms and conditions apply to all work created by Fern’s Path Dog Training.
Each clause of this agreement is independent and operates separately in its own right.
Should Fern’s Path Dog Training decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Fern’s Path Dog Training to waive the same clause on any other occasion.
Fern’s Path Dog Training shall create the agreed work for the use of the client. The client may use the work only in its original form and only for its original use, for the animal named and described.
By booking a service with Fern’s Path Dog Training, the client is automatically agreeing to these terms and conditions.

Bookings

Bookings are made on a ‘first come first served basis.
Fern’s Path Dog Training cannot guarantee availability to suit the client’s needs or wants. Fern’s Path Dog Training accepts no liability for this.
Bookings can be made with Fern’s Path Dog Training via email office@fernspath.uk, telephone 07816449612 or through the website www.fernspath.uk.
At the time of booking, the client agrees to disclose any information Fern’s Path Dog Training requests in relation to the dog regarding training, general health, and any other information they deem appropriate.

Payment

The client shall pay Fern’s Path Dog Training at the time of booking for training sessions and on the completion of residential stays.
For drop in classes, payment must be made at the end of the session.
Fern’s Path Dog Training expects payment in full by electronic bank transfer or cash.

Changes & Cancellations

Fern’s Path Dog Training reserves the right to cancel or change a session at any time by notice with immediate effect. If a session needs to be changed or cancelled, every effort will be made to find a mutually agreeable time for both client and Fern’s Path Dog Training.
By booking the client will agree to keep the date and time of the session.
For changes and/or cancellations with 48 hours’ notice – no charge.
For changes and/or cancellations with 24 hours’ notice – 50% fee will be non-refundable and/or charged, dependant on the service provided by Fern’s Path Dog Training.
No shows and cancellations on the same day as the session will be non-refundable and/or charged in full by Fern’s Path Dog Training, dependant on the service provided.
Fern’s Path Dog Training operates in all weather conditions. If the client cancels due to weather conditions, the client is liable for all costs and Fern’s Path Dog Training will charge in full.

Health & Training Sessions

All dogs attending a training session with Fern’s Path Dog Training should be suitably protected from potential diseases and treated for external and internal parasites. Where sessions are held there may have been other dogs using the area. Fern’s Path Dog Training cannot guarantee that there is no risk of disease. It is the client’s responsibility to appropriately protect against the risks of disease. If the client chooses not to fully vaccinate their dog, Fern’s Path Dog Training will not be held accountable, and the client accepts all risks.
If the dog, or any dogs that live within the same household, are showing signs of ill health (coughing, diarrhoea, vomiting, general lethargy etc) the client will notify Fern’s Path Dog Training and the session will be re-scheduled.
Fern’s Path Dog Training must receive notification in advance if a client’s dog is in season. It is entirely at the discretion of Fern’s Path Dog Training as to whether they allow the session to proceed.
The premises used by Fern’s Path Dog Training has electric fencing containing other business’s products/animals, as well as free roaming wildlife. It is the client’s responsibility to keep their dog under control at all times and should any damage, loss or injury be caused by the client’s dog to the other business’s product/animals, the client accepts complete liability. The client agrees to cover any costs arising in relation to such circumstances.
Fern’s Path Dog Training cannot guarantee the training area to be dog proof – although every precaution has been made. If you see a hole or weakness in the perimeter fence, please report this to Fern’s Path Dog Training immediately.
The client accepts responsibility for their dog at all times.
The client must ensure their dog does not dig holes in the field or cause intentional damage to any fencing or equipment.
Parking is entirely at the risk of the client.
Fern’s Path Dog Training advises that the client wears suitable footwear and clothing for the session as it is undertaken outside (in all weathers). The fields can become muddy/uneven.
The client agrees to the following rules whilst attending a training session with Fern’s Path Dog Training at Emer Farm:
- Dogs to be kept on a lead at all times unless instructed by Fern’s Path Dog Training.
- The client agrees to wait for instruction from Fern’s Path Dog Training before proceeding with the session.
- Dog faeces must be collected and removed by the client.
- All children must be under the supervision of a responsible adult who must agree to prevent them from disturbing the process of learning during the session. Fern’s Path Dog Training reserves the right to ask disruptive children not to attend future sessions.

Health & Residential Stays

All dogs attending a residential stay with Fern’s Path Dog Training must be suitably vaccinated against Distemper, Hepatitis, Leptospirosis, Parvo Virus and Kennel Cough. They must be treated for external and internal parasites. Fern’s Path Dog Training cannot guarantee no risk of disease. The client accepts full responsibility to ensure that their dog is appropriately protected.
Should any animal be found to be hosting external and/or internal parasites, the client is liable for all costs of treating the dog(s) and surrounding environment considered necessary by Fern’s Path Dog Training.
If the dog, or any dogs that live within the same household, are showing signs of ill health (coughing, diarrhoea, vomiting, general lethargy etc) the client will notify Fern’s Path Dog Training and the stay will be re-scheduled, if deemed necessary.
Prior to the residential stay, the client must provide the following for or in relation to the dog:
- Completion of forms requested by Fern’s Path Dog Training.
- Veterinary and insurance documents.
- Sufficient dog food for the duration of stay.
- Dog food and water bowls.
- Lead and collar.
- Suitable bedding.
The client agrees to compensate for any destroyed or soiled bedding belonging to Fern’s Path Dog Training.
The client agrees to compensate Fern’s Path Dog Training for any additional dog food should the dog be provided with an insufficient amount.
Fern’s Path Dog Training accepts no liability for any damaged equipment left with the dog by the client.
Should a dog fall ill, Fern’s Path Dog Training reserves the right to call in a veterinary surgeon and the client agrees for all costs to be borne by them. Fern’s Path Dog Training accepts no liability for any sickness, injury, or death to the dog(s) during a residential stay.
If the client is unable to collect the dog, they agree to inform Fern’s Path Dog Training immediately and in advance of the agreed date/time. Fern’s Path Dog Training will attempt to accommodate an extended stay but cannot guarantee availability. If Fern’s Path Dog Training is unable to accommodate the extended stay, the client will need to arrange for the emergency contact to collect the dog at the originally agreed date/time.
During the stay, Fern’s Path Dog Training does not accept liability for dogs in transit.
Quotations/Invoices from Fern’s Path Dog Training include the day of drop off and collection.

Marketing & Privacy

Photographs may occasionally be taken during training sessions. Such photos may be used by Fern’s Path Dog Training for the purposes of marketing.
Fern’s Path Dog Training reserves the right to use any verbal or written feedback from the client for marketing purposes. Only the first name of the client will be used as identification. The client must inform Fern’s Path Dog Training if they do not wish for information to be used in this way.
Photography and videography of sessions or parts of sessions is not permitted without the prior permission of Fern’s Path Dog Training.
Fern’s Path Dog Training keeps all information in the strictest confidence and information is not shared with any third party. Any information shared with volunteer assistants of Fern’s Path Dog Training is on a strict need to know basis.
Email addresses, telephone numbers and residential addresses are kept, enabling Fern’s Path Dog Training to stay connected. Fern’s Path Dog Training will delete all kept data from their system if the client wishes for their information be removed.

Liability

Fern’s Path Dog Training accepts no liability under any circumstance whatsoever to the client for monetary loss.
Fern’s Path Dog Training will not be held responsible under any circumstances whatsoever to the client for a lack of time, effort, and circumstances from the work.
In no event will Fern’s Path Dog Training be liable to the client for damages, losses, or injury, nor will its individual instructors or volunteers, nor the property owners of their training venues.
Clients remain responsible for their dogs at all times and are advised to obtain adequate pet insurance cover for protection and liability in the unlikely event of damage, loss or injury caused by their dog to property or to a third party.
Whilst every care is taken to ensure the safety of both client and dog whilst attending any session by Fern’s Path Dog Training, no responsibility can be accepted for any sickness or disease contracted whilst in the field, car park or premises at either Emer Farm in Romsey or whilst undertaking a residential stay. When other premises or areas are used, Fern’s Path Dog Training accepts no liability.
Fern’s Path Dog Training has public liability and general insurance suitable for a dog trainer. The client can request to view a copy of this if required.

Fern’s Path Dog Training will make all reasonable endeavours to operate sessions and undertake residential stays in a safe and professional manner, at all times.